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Frequently Asked Questions (FAQ)

The most frequently-asked questions about installing and using Modern PDF products are answered below. If you have a question that isn’t answered here or elsewhere on this Web site, please write to support@modernpdf.com.

Installing Modern PDF software

Do I need to uninstall a previous version of Modern PDF before I install a newer version?
No. There is no need to uninstall the previous version before installing a newer version of the program.

Do I need to uninstall the trial version of Modern PDF software before I install the full version?
No. The full version of Modern PDF software can be installed “over” the trial version. This means that the trial version’s files will be replaced by the full version’s files.

Can I use Modern PDF software on both my desktop and portable computer?
If you purchased a single-user license for the full version of Modern PDF software, you can use the software on one or more computers you own, provided the program is only used on one computer at a time. If more than one person will be using Modern PDF software on different computers at the same time, you must purchase a multiple-user license.

Using Modern PDF software

Do I need to purchase Modern PDF Server, if I want to install Modern PDF on a server computer?
Yes. Only Modern PDF Server can be installed on a server computer. You are required to purchase a license if you want to continue using Modern PDF beyond the trial period.

Which product works on Microsoft Windows 10 and Windows 7?
All ModernPDF software products work on Windows 10, Windows 8.1, Windows 8, and Windows 7.

What is your upgrade policy?
5-Year Free Upgrade. USD 2 is required for annual upgrade beyond the 5-year grace period.

Which level of support do you offer?
We provide technical support by email. The support service is free of charge for all users.

My computer comes with Windows 8.1. Do I need to pay again if I upgrade to Windows 10?
Modern PDF proudcts work with Windows 7, Windows 8, Windows 8.1, and Windows 10. Your license is valid forever. No need to pay again.

How can I reload the software if I lost my license key or the full version?
Just send an email to our support team, and tell us that you need to get the license key or need to reload the full version, we will look up your name or your email address in our client database, and verify your purchase record. The license key and the full version will be delivered to you by email within 24 hours.

What are the differences between Modern PDF Writer, PDF Maker, PDF Generator, PDF Printer, PDF Creator, and PDF Converter?
You can read the ModernPDF product comparison chart to get some ideas on the differences between our products. Modern PDF Writer is designed for the PDF novice and customers who don't want to invest much on PDF creation software. Modern PDF Converter is a bi-lateral conversion software that can create PDF files from virtually any document type, such as Microsoft Word, Excel, AutoCAD, Crystal Report etc, and meanwhile convert any PDF file to HTML, Text, Microsoft Word format. Modern PDF Maker is free software with basic functionalities to create PDF document. If you need more advanced features, try other PDF products.

How can I make CMYK PDF document?
Before you print to Modern PDF printer, click the Properties button of your Modern PDF printer, explore to the Color Space tab, set the Color Space to CMYK rather than RGB or sRGB.

How to append to an existing PDF file?
There are two ways. One is to use the "PDF Splitter & Merger" utility as included in Modern PDF Converter to merge two PDF files. The other way is to choose the "Append to an existing PDF file" option in the Output tab when you create your second PDF file.

Are PDF files created with Modern PDF software fully compatible with Microsoft Modern PDF Reader?

Yes. PDF files and documents generated with Modern PDF software can be opened, viewed, printed, edited by Microsoft Windows Reader (Windows 8 Reader), Adobe Reader and Adobe Acrobat software.


Do you offer an online user guide or user manual?

Of course. You can read the online user guide for Modern PDF Writer, Modern PDF Generator, Modern PDF Printer, Modern PDF Creator, Modern PDF Converter, and Modern PDF Reader.

Can I use your freeware program Modern PDF Maker in my company?
Modern PDF Maker is free for home and personal use only. You are not allowed to use Modern PDF Maker in your business, commercial, or corporate environment. However, you can deploy Modern PDF Writer, Modern PDF Generator, Modern PDF Printer, Modern PDF Creator, Modern PDF Converter, and Modern PDF Reader acrosss your organizations.
 

Getting Help

If you have a question about purchasing or using Modern PDF software that isn’t answered in the FAQ, or would like to report a bug you found in the software, or have a suggestion for a new feature you’d like to see in a future release, please don’t hesitate to write to us.

Contact Us

Sales e-mail
sales@modernpdf.com

Support e-mail
support@modernpdf.com